What’s Wrong with Flying: How the internet killed travel
June 22nd, 2008 by Eddie SullivanAir travel is in a downward spiral. Not literally of course, but clearly and consistently, and everybody knows it. The airlines know it, the airline employees know it, travel agents found out a while ago, and consumers sure as Hell know it. There are a lot of reasons for it, but this post talks about just one: Expedia.com.
Airlines claim the degradation in quality comes from increased competition. They say they are forced to cut corners and reduce features in order to stay competitive. Does this make sense?
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